Frequently Asked Questions
General Questions
What is Postini? Is it a real service or something “home grown”?
Postini is one of the largest and most well known anti-spam and anti-virus email filtering services and has been recognized as an industry leader for many years. Postini boasts millions of mailboxes under management and over a billion messages processed per day. Less than a year ago, Google purchased Postini, which goes to show how impressive the service is.
If it’s Google’s service, why don’t I just go direct to Google? What does MX Resources provide?
For individual customers with less than 100 users, Google does not provide support beyond simple web pages and knowledge bases. As a veteran reseller of Postini, MX Resources can provide support, both to you (the consultant) and your clientele, which would be unavailable direct from Google.
And don’t forget the referral commissions available to you as the consultant!
Is there a demo product or trial period?
Absolutely. Try the email security service. If you or your client is not satisfied, then cancel the account within 30 days of sign up and the charges will be waived.
Questions regarding the program
What is MX Resources?
MX Resources is a veteran reseller of the Postini email security service that focuses on bringing this enterprise grade solution to small businesses and their consultants.
How much does the service cost?
The service costs $3.25 per mailbox per month with a set up fee of $50.00. Additional email addresses that are aliases of a mailbox are not charged for.
How much is the referral commission to consultants?
The commission for consultants who sign up with MX Resources is currently $1.00 per mailbox per month. This commission is provided in consideration of the referral made, plus the inevitable support the consultant will have to provide to his or her client through time.
How long do the commissions last?
The commissions from any given client last as long as the account is active with MX Resources.
Are there any minimums?
The minimum monthly charge for any client is $10.00 per month, regardless of the number of boxes. Beyond that, the client is charged per mailbox at the prevailing rate.
There is no minimum number of clients or mailboxes a consultant must bring to earn a commission.
Technical Questions
Do we continue to use the same mail server?
Yes, you continue to use your own or your ISP’s email server, just as you were doing before.
What happens if our mail server goes down?
Postini provides queuing services called “spooling”. When an email server is detected as down, email is queued for as long as required up to 1 gigabyte of information. When the email server is detected as being back up, email is automatically de-queued and email begins to flow normally again.
What happens if Postini’s servers go down?
Postini utilizes multiple redundant collocation facilities to host their servers, with immediate redundancy and automatic failover. Should anything happen to the primary data center, including normal scheduled maintenance, email is immediately and automatically re-routed to secondary data centers.
If I have really technical questions not answered here, who can I ask?
Feel free to call us at 800-556-7788 or email support@mxresources.com. We’d be happy to answer any questions you might have.
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